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HealthChoice Contacts

Promoting and protecting the health of our members by highlighting key topics in the healthcare industry.

Plan Administrator: Office of Management and Enterprise Services Employees Group Insurance Division

Network Management Unit

2401 N. Lincoln Blvd., Ste. 300 
Oklahoma City, OK 73105
405-717-8790 
Toll-free 844-804-2642 
Fax 405-717-8977
EGID.NetworkManagement@omes.ok.gov
healthchoiceok.com

New Claims, Correspondence and Medical Records

HealthChoice
P.O. Box 99011
Lubbock, TX 79490-9011

Appeals and Provider Inquiries

HealthChoice
P.O. Box 3897
Little Rock, AR 72203-3897

For medical records requests, please visit our webpage.

Medical and Dental Claims Administrator

Toll-free 800-323-4314
TTY 711

Hours 7:30 a.m. to 6 p.m., Monday through Friday, excluding state holidays

Payer ID:  71064

Providers are able to submit claims electronically through acceptable clearinghouses as identified by the medical and dental claims administrator using payer ID 71064.


Health Care Management Unit 

2401 N. Lincoln Blvd., Ste. 300
Oklahoma City, OK 73105
405-717-8879 
Toll-free 800-543-6044, ext. 8879 
Fax 405-949-5459 and 405-949-5501

Certification Administrator

P.O. Box 99011
Lubbock, TX 79490-9011
Toll-free 800-323-4314
Fax 855-532-6780
TTY 711 
Hours: 7:30 a.m. to 6 p.m., Monday through Friday, excluding state holidays

Pharmacy Benefit Administrator: CVS/caremark

P.O. Box 52136
Phoenix, AZ 85072-2136

Commercial (All non-Part D Plans)
Prior Authorization toll-free 800-294-5979 
Customer Care toll-free 877-720-9375
www.caremark.com

SilverScript (Medicare Part D)

Prior Authorization toll-free 855-344-0930 
Customer Care toll-free 866-275-5253 
www.healthchoice.silverscript.com

ECHO Health Services

Toll-free 888-834-3511
www.providerpayments.com

Plan Contact Information

Plan Administrator

Office of Management and Enterprise Services
Employee Group Insurance Division
2401 N. Lincoln Blvd., Ste. 300
Oklahoma City, OK 73105
405-717-8780 or toll-free 800-752-9475
healthchoiceok.com

Eligibility and Enrollment – EGID Member Services
Monday through Friday, 8:00 a.m. to 4:30 p.m. Central time
405-717-8780 or toll-free 800-752-9475
TTY 711

Medicare Supplement Plans

HealthChoice

HealthSCOPE Benefits – Claims Administrator
Customer Care for HealthChoice Medicare Supplement 
Toll-free 800-323-4314 
TTY 711
healthchoiceconnect.com

Claims and Correspondence
P.O. Box 99011
Lubbock, TX 79490-9011

Appeals and Provider Inquiries
P.O. Box 3897
Little Rock, AR 72203-3897

HealthChoice Pharmacy Benefits Manager
CVS/caremark, 24/7, Live operator available 7 a.m. to midnight only
SilverScript Plans 866-275-5253 or TTY 711
Without Part D Plans 877-720-9375 or TTY 711
www.caremark.com

Pharmacy Prior Authorization
SilverScript plans 855-344-0930 or TTY 711
Without Part D plans 800-294-5979 or TTY 711
CVS Specialty Pharmacy 800-237-2767


MA-PD Plans

Blue Cross Blue Shield of Oklahoma

Member Services 855-609-5684
TTY 711
bcbsok.com/state

Generations Healthcare by GlobalHealth MAPD

Member Services / Monday through Friday / 8:00 a.m. to 5:00 p.m., Central time
405-280-5555 or 844-280-5555 or TTY 711
Prospective members 844-322-8422 or TTY 711
globalhealth.com/medicare

CommunityCare Senior Health Plan MAPD

Member Services / Monday through Sunday / 8:00 a.m. to 8:00 p.m., Central time
918-594-5323 or 800-642-8065 
TDD 800-722-0353
ccok.com

Humana National MAPD

Member Services / 9 a.m. to 10 p.m. Central time
866-396-8810 or TTY 711


Dental Plans

CIGNA Prepaid Dental

800-244-6224
Hearing impaired relay service 800-654-5988
cigna.com

Delta Dental

405-607-2100 or 800-522-0188
deltadentalok.org/client/OK

HealthChoice

Customer Care 800-323-4314 or TTY 711
healthchoiceok.com

MetLife

Sun Life

800-442-7742
sunlife.com

Vision Plans

Primary Vision Care Services (PVCS)

888-357-6912
Relay Service 800-722-0353
pvcs-usa.com

Superior Vision Plan

800-507-3800
TDD 916-852-2382
superiorvision.com

Vision Care Direct

877-488-8900
TDD 711
okstate.vision

Vision Service Plan

800-877-7195
TDD 800-428-4833
vsp.com

If a TDD or TTY number is not listed for a plan, hearing impaired members should use a relay service to contact the plan.

Other Helpful Numbers

Oklahoma Public Employees Retirement System (OPERS)
405-858-6737 or 800-733-9008
opers.ok.gov

Medicare
Customer Service, 24/7
800-MEDICARE (800-633-4227) or TTY 877-486-2048
medicare.gov 
Website Questions and Answers: http://questions.medicare.gov

Social Security Administration
Customer Service: Monday through Friday 7:00 a.m. to 7:00 p.m. Central time
800-772-1213 or TTY 800-325-0778
socialsecurity.gov

Teachers' Retirement System (TRS)
405-521-2387 or 877-738-6365
oklahoma.gov/trs

Complaints or questions should be addressed to the following:

OMES HIPAA Privacy Officer
2401 N. Lincoln Blvd., Ste. 300
Oklahoma City, OK 73105

Telephone 405-717-8701, Toll-free 800-543-6044
TDD 405-949-2281, Toll-free TDD 866-447-0436.

Last Modified on Sep 03, 2021
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