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HealthChoice Contacts

Promoting and protecting the health of our members by highlighting key topics in the healthcare industry.

Plan Contact Information

Plan Administrator

Office of Management and Enterprise Services
Employee Group Insurance Division
2401 N. Lincoln Blvd., Ste. 300
Oklahoma City, OK 73105
405-717-8780 or toll-free 800-752-9475
HealthChoiceOK.com

Network Management Unit

2401 N. Lincoln Blvd., Ste. 300 
Oklahoma City, OK 73105
405-717-8790 
Toll-free 844-804-2642 
EGID.NetworkManagement@omes.ok.gov
HealthChoiceOK.com

Appeals

Pre-service appeals
P.O. Box 400046 
San Antonio, TX 78229 

Post-service appeals
P.O. Box 30546 
Salt Lake City, UT 84130-0546 

 

New Claims, Correspondence and Medical Records

HealthChoice
P.O. Box 30511
Salt Lake City, UT 84130-0511

Medical and dental claims, eligibility, benefits and certifications

Toll-free 800-323-4314
TTY 711

Payer ID:  71064

Providers can submit claims electronically through acceptable clearinghouses as identified by the medical and dental claims administrator using payer ID 71064.


Health Care Management 

405-717-8879 
Toll-free 800-543-6044, ext. 8879

Pharmacy Benefit Administrator: CVS/caremark

Prior Authorization toll-free 800-294-5979 
Customer Care toll-free 877-720-9375
caremark.com

SilverScript (Medicare Part D)

Prior Authorization toll-free 855-344-0930 
Customer Care toll-free 866-275-5253 
healthchoice.silverscript.com

Optum Pay

Toll-free 877-620-6194
Optum Pay sign in

Plan Contact Information

Plan Administrator

Office of Management and Enterprise Services
Employee Group Insurance Division
2401 N. Lincoln Blvd., Ste. 300
Oklahoma City, OK 73105
405-717-8780 or toll-free 800-752-9475
HealthChoiceOK.com

Eligibility and Enrollment – EGID Member Services
Monday through Friday, 8:00 a.m. to 4:30 p.m. Central time
405-717-8780 or toll-free 800-752-9475
TTY 711

Medicare Supplement Plans

HealthChoice

UMR – Claims Administrator
Customer Care for HealthChoice Medicare Supplement 
Toll-free 800-323-4314 
TTY 711

HealthChoice Claims
P.O. Box 30511
Salt Lake City, UT 84130-0511

Appeals

Pre-service appeals
P.O. Box 400046 
San Antonio, TX 78229 

Post-service appeals
P.O. Box 30546 
Salt Lake City, UT 84130-0546 


HealthChoice Pharmacy Benefits Manager
CVS/caremark, 24/7, Live operator available 7 a.m. to midnight only
SilverScript Plans 866-275-5253 or TTY 711
Without Part D Plans 877-720-9375 or TTY 711
caremark.com

Pharmacy Prior Authorization
SilverScript plans 855-344-0930 or TTY 711
Without Part D plans 800-294-5979 or TTY 711
CVS Specialty Pharmacy 800-237-2767


Complaints or questions should be addressed to the following:

OMES HIPAA Privacy Officer
2401 N. Lincoln Blvd., Ste. 300
Oklahoma City, OK 73105

Telephone 405-717-8701, Toll-free 800-543-6044
TDD 405-949-2281, Toll-free TDD 866-447-0436.

Last Modified on Feb 03, 2023
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