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Managed Care Systems

Workplace Medical Plan Certification

Certified workplace medical plans contract with insurers and employers to provide health and medical services for work-related injuries. The Commissioner of Health is the certifying authority for this type of managed care authorized under Oklahoma's Workers' Compensation Act.

Health Maintenance Organization (HMO)

The Oklahoma State Department of Health certifies to the Oklahoma Insurance Commissioner that each HMO is in compliance with Section 6907 of the HMO Act of 2003. The Health Department’s certification review includes quality of health care, internal quality assurance, patient record keeping and clinical records, provider credentialing and emergency services. The Health Department’s Managed Care Division staff administers the quality review process.With the sharing of responsibility between two agencies, there will be enhanced consumer and provider protections. The Insurance Department will focus on financial and consumer-protection issues and the Health Department will focus on health and quality assurance.

Independent Review Organizations (External Review)

Recent changes in Oklahoma law transferred responsibility for external reviews to the Oklahoma Insurance Department (OID).  The Uniform Health Carrier External Review Act, House Bill 2072, sections 25-41, was effective August 26, 2011.  Petitioners and health benefit plans have been notified by letter regarding the transition.  Click here to review House Bill 2072.

Pending external review cases that were accepted for full review by the selected Independent Review Organization remain valid.   After August 26, 2011, all future correspondence regarding an external review should be directed to the Oklahoma Insurance Department’s Consumer Assistance.  The contact information for Consumer Assistance is listed below.

Consumer Assistance 
Five Corp Corporate Plaza 
3625 NW 56th, Suite 100           
Oklahoma City, OK 73112-4511
Telephone Number: 405.521.2828
Toll Free: 800.522.0071
Fax: 405.521.6635

A consumer assistance representative will be assigned to work your request for external review. If you have other questions about this process you may contact our office at (405) 271.6868 or email us:  Click Here

Managed Care Referral
This law addresses referral to and treatment by specialists, allowing a specialist to coordinate both primary and specialty care, and standing referrals to a specialist. Managed care plans must continue coverage of services for certain specified conditions for up to 90 days after termination of participating providers. Requires a managed care plan to approve or disapprove a request for a nonformulary drug or a drug that requires prior authorization within 24 hours.

**Customer Satisfaction Survey**
Health Resources Development Service is committed to continuous improvement in the services we provide. We value your comments and suggestions and would appreciate it if you would take a few moments to give us feedback on your recent experience.  Your response to this survey is anonymous, and you will not be identified as the individual who completed this survey. To provide feedback, please click on the link above.

Contact Information
Managed Care Systems
Health Resources Development Service
1000 N.E. 10th Street
Oklahoma City, OK 73117
Phone  405.271.6868
Fax  405.271.7360
Click Here

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