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Patient Flow Analysis

Patient Flow Analysis (PFA) is a process that tracks patient flow and use of personnel time in clinic settings. PFA is used to:

  • Identify problems in flow
  • Identify personnel needs
  • Identify space needs
  • Track personnel costs (if included)

Benefits of PFA:

To Staff/Personnel

  • Ability to respond to staff/personnel concerns
  • Better understanding of roles and needs of different departments
  • Increases information available to managers

To Customer

  • Refocus services on customers
  • Improved continuity of care

To Clinic

  • Team-building tool
  • Greater communication

PFA Documents:

PFA Guidebook

PFA Training Presentation

Forms Used to Conduct a PFA:

Staff ID List

Oklahoma State Department of Health Code List

Client Sign-In Sheet - English

Client Sign-In Sheet - Spanish

Client Register

Personnel Register

Contact Information:

1000 NE 10th Street, Room 508
Oklahoma City 73117-1299
Phone:  (405) 271-5879
Fax:  (405) 271-1225

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Mailing Address:
Oklahoma State Department of Health
123 Robert S. Kerr Ave., Suite 1702
Oklahoma City, OK 73102-6406

 

Physical Address:
Oklahoma State Department of Health
123 Robert S. Kerr Ave.
Oklahoma City, OK

 

Office hours:
8 a.m. to 5 p.m., CST, Monday through Friday
Closed on all legal holidays

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