Patient Flow Analysis
Patient Flow Analysis (PFA) is a process that tracks patient flow and use of personnel time in clinic settings. PFA is used to:
- Identify problems in flow
- Identify personnel needs
- Identify space needs
- Track personnel costs (if included)
Benefits of PFA:
To Staff/Personnel
- Ability to respond to staff/personnel concerns
- Better understanding of roles and needs of different departments
- Increases information available to managers
To Customer
- Refocus services on customers
- Improved continuity of care
To Clinic
- Team-building tool
- Greater communication
PFA Documents:
Forms Used to Conduct a PFA:
Contact Information:
1000 NE 10th Street, Room 508
Oklahoma City 73117-1299
Phone: (405) 271-5879
Fax: (405) 271-1225
