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Daily update: OSDH Vaccine Scheduler Portal

Monday, January 11, 2021

The Vaccine Scheduler Portal is operational to allow eligible Oklahomans to schedule their COVID-19 vaccination. OSDH will provide a daily end of day update on progress throughout the week of January 11.

Updates as of 5:00 p.m. on Monday, January 11:

  • 355,811 Oklahomans have registered through the portal to receive notifications on eligibility
    • Phase 1: 8,749
    • Phase 2 (currently eligible groups): 201,656
  • 21,385 appointments have been scheduled by Oklahomans eligible to receive the vaccine
  • 562 appointments are available to eligible Oklahomans to schedule their COVID-19 vaccine
    • The next batch of appointments will be available Thursday morning.
      • For those who have already received their email notification stating they are eligible for an appointment, OSDH recommends checking the link in their inbox Thursday morning as new appointments are added
  • 153,460 vaccines have been administered in the state. Of those:
    • 136,271 are first doses
    • 17,369 are boost doses
  • OSDH has been working diligently on adding resources to the 211 hotline to get people the help they need with the vaccine scheduler portal. To date, they've added 30 new people who are helping manage the phone lines
    • For reference, there were 40 people taking calls initially, so they have nearly doubled the capacity to accommodate additional calls from the public
  • As a reminder, 211 is a resource to help people with their questions and assist as they are able to with understanding and accessing the vaccine portal/resources.
    • However, they are not equipped to serve as a "help desk" that could provide IT support for people with issues on the portal. OSDH is working toward a future version of the portal that would have access to an IT help desk function, but it is not something that is currently available
  • Current priority groups that are eligible for vaccine appointments as part of Phase 2 of the vaccine plan:
    • Healthcare workers
      • Expanded healthcare worker group such as allied health fields and general outpatient health service (i.e. behavioral health, dentists)
    • First responders
    • Oklahomans aged 65+

What to expect when registering:

  • Successful registration within the portal does not guarantee an appointment. Registering only means you will be notified when you are eligible to schedule your appointment.
  • We ask for continued patience as we work out any additional issues/bugs discovered while setting up the portal to be operational.
  • Email notifications: There are two main emails people will receive from this system.
    • 1) A registration confirmation email. This confirms that you are registered in the system and will be notified when you are eligible to receive the vaccine.
    • 2) A phase confirmation email with a link to set up an appointment. This email will be sent when you are eligible to receive the vaccine and an appointment is available in your area.
      • If you have already registered but didn’t receive an email yet, you can likely expect your confirmation email within 24-48 hours.
    • It's important that users answer each questionnaire question with "yes" as it applies to them. Do not skip over this part as these answers are what put you into the correct priority group. For example, if a person is age 65 or older, they must choose “yes” to indicate they belong in this phase group.
    • Unfortunately, the portal does not currently allow a user to change responses after the form has been submitted. In the case that incorrect responses are submitted, a new email account must be used to create a new registration.
    • If a user has to abandon a registration session, be advised that they will need to wait 24 hours for the system to reset before being able to use the same email address again.
    • You can use the same email to register multiple people on the portal as long as the names and dates of birth are different. This can be done to help register parents, children, etc.
    • Due to the large volume of individuals visiting the portal, and the resulting volume of email notifications to be sent, the system is issuing emails on a batch basis. Emails are sent out over a span of time in the order in which registrations occurred. As a result, some emails may be delayed. Emails should be received within 24 hours during these peak volume times.

Reminders:

  • Appointment availability is dependent upon vaccine supply. New appointments are added as vaccine supply allows. Additionally, please be patient with the scheduler portal as we work to ensure all available appointments are properly added throughout the day.
  • You must register at vaccinate.oklahoma.gov to receive email notifications regarding vaccine appointment availability.
  • If Oklahomans are a part of a priority group and phase eligible to receive the vaccine, but are not able to schedule an appointment, there will be additional opportunities to do so next Thursday. Those residents will be notified of their ability to schedule appointments via email.

Additional Resources:

For FAQs regarding scheduling your vaccine appointment, visit:

https://oklahoma.gov/covid19/vaccine-information/vaccine-faqs.html

To use the Vaccine Scheduler Portal, visit:

https://vaccinate.oklahoma.gov

If you would like to learn more about your eligibility, but cannot access the internet, please call 211 or your local health department.

For the media release specific to the vaccine registration portal, visit:

https://oklahoma.gov/covid19/newsroom/2021/january/osdh-launches-online-portal-for-easy-covid-19-vaccine-registrati.html

To view the complete statewide vaccination framework, visit:

https://oklahoma.gov/covid19/vaccine-information.html